Who we are
This Privacy Policy is issued by Tint My Windows Perth ("we", "us", "our") for the website tintmywindowsperth.com.au.
How to contact us about privacy
Please contact us via the website form.
1. What we collect
We collect the information you submit to us directly, such as your name, contact details (phone and/or email), and enquiry details. If you contact us by phone, we collect the details you provide during the call.
2. How we collect it
We collect personal information directly from you when you complete a form on this website or when you contact us by phone or email.
3. Why we use and share your information
We use your information to respond to your enquiry and, where appropriate, to connect you with a suitable local service partner so you can receive a quote, booking or follow-up. We do not sell personal information and we do not send direct marketing.
4. Disclosure of your information
We disclose your information only to local service partners for the purpose of handling your enquiry, and to our service providers that help us operate this website. We do not disclose your personal information to anyone else unless required by law or with your direction.
5. Calls (recording and transcription)
We do not record calls unless we state so at the start of the call. If recording or automated transcription is enabled, it is used to help handle your enquiry and for reporting, and is deleted or de-identified when no longer needed.
6. Storage, security and retention
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. We keep personal information only as long as needed to handle your enquiry and for basic record-keeping. We use Google Analytics on this website to understand how visitors find and use it, for example which pages are viewed and whether a call or an enquiry follows. Google Analytics uses cookies and similar identifiers to collect this information (such as pages visited, approximate location and device type), and Google processes it on our behalf. We do not use it to identify you personally. To learn how Google uses information from sites that use its services, see https://policies.google.com/technologies/partner-sites. You can opt out by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout) or by blocking cookies in your browser settings.
7. Complaints
If your concern relates to the service provided, please contact the service partner directly. For privacy concerns about this website, please contact us via the website form.
8. Changes to this policy
We may update this policy from time to time. The updated version will apply from the date it is posted on this website.